Refund policy

SATISFACTION GUARANTEE: If you are ever unsatisfied with a product purchased from the Bear's Den, for any reason, simply contact us for an Return Authorization within 10 days of receiving your order, and return the item(s) in “like-new” condition with the original packaging for a full refund, credit, or exchange.

TO MAKE A RETURN:
Please contact us prior to returning an item to receive a return authorization. An invoice or note should be included explaining the reason for the return and how you would like to be credited. Also be sure to include your name and phone number in case there are any questions. We will gladly issue a refund, credit, or exchange.

We cannot accept returns on items that have been used. Notification of returns should be made within 10 days. Returns made after 10 days and ANY non-stocked / special order items are subject to a 10-15% restocking fee. Prior authorization must be given before any return can be made. Please call 508-977-0700, or email for a return authorization number.

Please be sure to use USPS, UPS, or FedEx with Delivery confirmation to be sure that the parcel is delivered safely back to us. We cannot be responsible for any lost or misdirected packages.

*If your order was shipped for free, or with discounted shipping, the actual shipping cost may be deducted from the credit received.